There are three possible reasons why the Chrome Extension is not working:
1. Your browser needs to be updated
2. The Chrome extension is out of date
3. Your internet is down
These instructions are specific for the Google Chrome browser but they can also be applied to the New Microsoft Edge browser.
Update the Google Chrome Browser
This is the most common reason why the extension is not working.
At the top right of your browser you will see an update button
Click the Update button, this could also show as an arrow pointing up
Then click the Update Google Chrome link
Your browser will update and restart
The Extension is out of date
The extension can be out of date for several reasons. You should try to update the extension before you remove it and reinstall it.
At the top right of your browser click the three little dots
Then click More Tools
Then click Extensions
At the top of the new page, click the Update button
You will get an alert at the bottom left saying your extensions were updated
Close the tab or restart Google Chrome
Your internet is down
If your internet is down you can call the background check into the ATF or your state POC and do a paper 4473